Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as efficiently as possible.

Processing & Shipping Times

• Orders are processed as quickly as possible after payment has been confirmed.
• Once dispatched, delivery typically takes 2-5 business days.
• Business days exclude weekends and public holidays.

Shipping Carrier

We ship all orders using Aramex Store-to-Door to ensure reliable and trackable delivery.

Delivery Delays

While we strive to meet the estimated delivery timeframe, shipping times are estimates only and may be affected by factors beyond our control, including courier delays, adverse weather, public holidays, customs processing, or other unforeseen circumstances.

We are not liable for any delays caused by the shipping carrier or events outside of our control. We appreciate your patience and understanding should any unexpected delays occur.

Tracking

Once your order has been dispatched, tracking information will be provided (where available) so you can monitor the progress of your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If you have any questions regarding your order or shipping, please don't hesitate to contact our customer support team at info@innerskin.co.za